A large part of an organization’s success depends on how cohesive and in-sync its workforce really is. A smooth and frictionless collaboration among the employees is the linchpin of enhanced business results. Moreover, with technology, remote working, and commute-dependant job roles, it has become paramount for companies to embed the value and deeper understanding of working collaboratively. According to a recent Salesforce survey of over 1400 corporate executive, worker, and educators, 86 percent of them believed that collaboration was necessary to avoid workplace failures.
For collaboration to propagate in an organization, a robust communication system is a must. To ensure a stronger communication system among the employees, businesses are emphasizing on unified communications (UC) as a crucial element that can enable optimal performance and positive user experience. With this in mind, service providers are combining the latest cloud, social, video, and mobile technology to offer innovative UC solutions where employees from across the borders can engage to work together on similar projects. As a result, companies have experienced increased ROI, intelligent decision making, and better risk management. Firms have also put their trust in the collaboration service providers to alleviate the hassle of scheduling meetings and unified conferencing. Through high-quality video calling and simpler joining process, the organizations are enjoying global multi-site connectivity, reliable business continuity, and faster delivery of expected goals guided by the service provider.
Furthermore, numerous firms are also investing their time and resources on technologies that simplify customer problems by integrating the collaboration software with other management solutions. This is paving the way for comprehensive collaboration in the internal as well as the external part of communication channels with an easy-to-manage system. While some are invested in deploying and connecting collaboration solutions, some are exercising advisory services ensuring that business organization builds a sturdy foundation to be able to implement the new upgrades entirely.
In 2019, artificial intelligence (AI) and machine learning (ML) are emerging as increasingly favorable technologies for collaboration in several industries. More and more global organizations are adopting AI with the aim to increase accuracy in data transaction and allow workers to channel time and effort in working with one other to deliver superior results. Lastly, experts have come to believe that the collaboration at the workplace can create better outcomes with its fastening efficiency and new and proactive software induction, years over year. In order to understand the depth of these industry trends shaping the communication and collaboration space, it has become critical for CIOs to choose the right technology and select the appropriate vendors that are at the forefront of efficiently tackling such challenges across the collaboration technology realm.
On that note, we have listed some of the most promising collaboration service and consulting firms that are spearheading the charge toward fulfilling the rising demands of the industry.
We present to you APAC CIO Outlook’s “Top 10 Collaboration Consulting/Services Companies —2019.”